Frequently Asked Questions

Got a Question?

Everything you need to know about Trimento365, our services, and how we work.

About Our Services

What exactly does Trimento365 do?

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We provide specialist technical support for Microsoft 365 products — primarily Power Automate, Exchange Online, Teams, SharePoint, Power BI, Intune, and Entra ID. We help small businesses solve technical problems, build automations, and optimise their Microsoft 365 environment.

Do you only support small businesses?

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We focus on small and medium-sized businesses, but we're happy to help any organisation that needs Microsoft 365 support. Our pricing and approach are tailored to businesses that don't have a large in-house IT team.

What languages do you support?

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We currently offer full support in Arabic and English, with German coming soon. Each language has its own dedicated site to ensure the best experience.

🔧Technical Support

Can you fix an existing Power Automate flow that's broken?

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Yes, that's one of our specialities. Send us a description of the issue — or a screenshot — and we'll diagnose and fix it. Most flow issues are resolved within one business day.

Do you work remotely or on-site?

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All our support is fully remote. We use screen sharing, Teams calls, or email depending on what works best for you. This allows us to serve clients anywhere in the world.

How do I share access with you securely?

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We'll guide you through adding a temporary guest account or using a screen share session — whichever you're most comfortable with. We never ask for your admin password directly.

💰Pricing & Process

Is the first consultation really free?

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Yes. Send us your issue via the contact form and we'll review it and come back with a clear diagnosis and a quote — no payment required until you agree to proceed.

How long does a typical task take?

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Simple fixes and configurations are often done within one business day. More complex projects like building Power Automate flows from scratch or SharePoint development are scoped individually.

Do you offer ongoing monthly support?

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Yes. We offer flexible retainer packages for businesses that need regular Microsoft 365 support. Contact us to discuss what fits your needs.

Still Have Questions?

Send us a message and we'll get back to you with a clear, helpful answer — no obligation.

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